Christopher P. Baker

214-470-1280

chrispbaker15@yahoo.com

PROFILE

Customer Service Representative with extensive experience in performing duties directly related to providing information to the public and addressing customer complaints with inept ability to tactfully and effectively resolve customers’ issues.  Statistical and analytical to accurately enter customers’ information into appropriate data systems.  Carries out oral and written instructions and maintains details despite frequent interruptions.

 

Education

 

General Studies, Cedar Valley College, Dallas, Texas, Lancaster, Texas, 2008

High School Diploma, Carter High School, Dallas, Texas, 2005

 

Work History

 

              Automated TeleSolutions, Dallas, Texas              2009 - 2010

Collections

• Made in and outbound collection calls to customers with past due accounts.
• Negotiated payment arrangements.
• Took “escalated” telephone calls interacting with approximately 500 customers per day.

 

Telvista, Dallas, Texas                            2009

Billing Agent

• Interacted with approximately 200 customers per day to satisfactorily resolve billing issues.
• Negotiated payment arrangements to resolve late payments and post customer payments to accounts.
• Took “escalated” calls.

 

Apple Corporation, Addison, Texas              2008 – 2009

Technical Support Agent

• Trouble shot IPOD and IPHONE product issues with customers via e-mail and ACD Phone System.
• Made “Tier 2” follow-up calls with customers.
• Took “escalated” calls.
• Controlled and manipulated “Call Logs” for customer retention.

 

Cash America, Dallas, Texas                            2008

Customer Service Agent

• Face-to-face interaction with customers to complete loan and pawn transactions.
• Maintained and updated confidential customer files and records.
• Offered assistance with final purchases and up-sold products.
• Executed the internal processes for collection of past due accounts.
• Reconciled cash drawer at end of shift and balanced safe and cash til.
• Opened and closed store.
• Received, logged and re-stocked new inventory.